If you’re a business that relies heavily on Google for online traffic, it is only practical to invest in search engine optimization. But as algorithms change, SEO strategies also need to adapt. Some approaches become more effective than others, while other practices become obsolete. As a business owner, you need to be aware of these …
10 SEO Statistics Every Business Owner Should Know Read More »
The fast adoption of artificial intelligence or AI technology has led to many benefits in various business sectors. AI has experienced a growing popularity in contact centers, but it is also becoming increasingly popular in customer service. In fact, according to the 2018 Customer Experience/Unified Commerce Survey, 55% of retailers are planning to use artificial …
How Do AI Bots Reshape the Customer Service Experience? Read More »
The outsourcing industry is rapidly growing and the trends come and go quickly. What might be working a year ago may not be effective for your business today. And what you might think as inefficient before may be the growing trend today. Change is the only thing constant in the business industry, particularly in the …
Getting the attention of your customers and asking them to trust your business with their needs is a pretty difficult thing to accomplish. But sometimes, even when the fish is already caught in the net, they can still easily get away. Even if the customer has noticed you and expressed his or her intent to …
We’re into the second half of 2019 and this is the best time to prepare for the coming 2020. One of the things businesses have to prepare for is how the outsourcing landscape will evolve in the coming years, and what changes will contribute to this paradigm shift. Starting in 2020, outsourcing will develop in …
In today’s age, it’s unlikely that you will come across a person who is not familiar with SEO and SEM. The former is known to be the most effective digital marketing strategy for businesses while the latter is a strategic way of funneling traffic back to your site using sponsored ads or listings. Fully optimized …
In social media, organic reach is defined as the number of people who see your posts without using paid distribution. For example, you posted a photo on your Facebook Business Page and it is seen by the people who liked your page. Once you pay to get your posts shown to other people, like boosting …
The proper management of the financial aspect of your business plays a crucial to its growth. You need to ensure that all records are updated and your financial data is accurate so that you can make smart business decisions. Deciding to outsource your finance and bookkeeping needs is a great way to save on expenses …
7 Questions to Ask Yourself Before Outsourcing Your Finance and Bookkeeping Read More »
People will forget what you said. They will forget what you did. But they will never forget how you made them feel. -Maya Angelou This is why customer service should one of the core focus of every business strategy. Customers are the lifeblood of your business, and you should make sure that every customer is …
How Social Media Can Add Value to Your Customer Service Read More »
In order for your business to keep growing and moving, it is crucial to focus on business processes that are income-generating. But this can be difficult if you’re the only one running the business. When you’re handling finance, HR, customer support, and all other tasks at the same time, it can be extremely taxing and …
10 Time-Consuming Business Tasks You Can Outsource Read More »
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