Articles

Articles

Articles

How Do AI Bots Reshape the Customer Service Experience?

The fast adoption of artificial intelligence or AI technology has led to many benefits in various business sectors. AI has experienced a growing popularity in contact centers, but it is also becoming increasingly popular in customer service. In fact, according to the 2018 Customer Experience/Unified Commerce Survey, 55% of retailers are planning to use artificial …

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7 Questions to Ask Yourself Before Outsourcing Your Finance and Bookkeeping

The proper management of the financial aspect of your business plays a crucial to its growth. You need to ensure that all records are updated and your financial data is accurate so that you can make smart business decisions. Deciding to outsource your finance and bookkeeping needs is a great way to save on expenses …

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