According to a study by the Temkin Group:
A modest improvement in Customer Experience generates an average revenue increase of $775 million (or up to 1 billion) over three years for a company with $1 billion in annual revenues.
This data reveals the relationship between customer service and your company’s revenue. Consumers will be more willing to spend and to do business with companies that deliver excellent customer service.
However, customer service is more than just answering questions or resolving complaints from dissatisfied customers. Customer service is all about building relationship with your customers. It is about knowing who your customers are, what they need, what they value and delivering services that cater to these needs.
Online Officer has a team of customer service experts to help you handle your company’s customer service. Our agents are extensively trained in handling customer relations, resolving disputes, managing complaints and creating conversations with customers.
An excellent customer service can help you:
- Attract new customers.
- Improve relationship with existing customers.
- Improve brand reputation and loyalty.
- Increase sales and conversion.
- Give you competitive advantage.
Our customer service agents can help you with inbound and outbound calling, managing help desk services, manning chat support, replying to email enquiries, providing mobile support and answering queries via social media platforms.
Send us a message to learn how we can improve your customer service and make your customers happy.